What is the patient transport service?

The patient transport service provides planned, non-emergency transport for eligible Bristol, North Somerset and South Gloucestershire patients to and from NHS hospitals and clinics, including outpatient departments, inter-hospital transfers, renal dialysis, oncology centres and your home. It is only available for eligible patients for medical reasons.

It is not available for trips to primary care services such as GP practices and is not part of the emergency ambulance service. Patient transport vehicles are staffed by Ambulance Care Assistants (ACAs) who ensure your medical needs are met throughout the journey and during transfer.

 Am I eligible for patient transport?

You are eligible for patient transport if:

    • Your medical condition means you cannot use other transport without damaging your health

    • Your mobility means you are unable to access healthcare by any other means

    • You need the skills or support of clinically trained staff and / or medical equipment during your journey

 Transport could also be provided to a patient’s escort or carer where their particular skills and/or support are needed. This may be appropriate in the case of accompanying a person with a physical or mental incapacity, a vulnerable adult, or in the case of patients needing a translator. This would need to be agreed for each individual case at the time of booking the transport.

How do I book patient transport?

You, or a nominated person (carer) on your behalf, should call E-zec on 0300 777 6688. You will need your NHS number when calling. If you don't know it, you can ask for it from your GP surgery or healthcare professional.

Patients requiring transport for renal appointments should call 0117 966 9198, Monday to Friday between 7.30am and 7pm. The out-of-hours number is 0117 926 4001.

You will need to provide your NHS number to the patient transport, this is a 10 digit number that can be obtained from the GP surgery or may also be on a hospital letter.

Who provides the service?

The general patient transport service is provided by E-Zec Medical Transport Services. V Cars Streamline Black and White Taxis provide patient transport services for most patients undergoing renal dialysis.

Who is E-zec Medical?

E-zec Medical is a family owned private ambulance company set up in 1998 by former NHS personnel. They have been chosen to provide PTS in BNSSG as they work exclusively in the PTS sector, are experienced in providing the full range of PTS services and have successfully completed millions of patient journeys.

You can read more about the company on the E-zec Medical website.

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